Refund & cancellation policy

Last updated: 2026-11-01

Every dessert is made to order for you, so we plan our ingredients and baking around each order. This is how cancellations and refunds work.

Cancellations

You can cancel for a full refund up to 48 hours before your pickup or delivery time. Within 48 hours the ingredients are already bought and the work has started, so we cannot refund the order, but we are happy to move it to another date when possible. Orders need 24 hours of notice.

Problems with your order

If something is wrong with your order (damaged, missing items or not what you ordered), tell us within 24 hours of pickup or delivery with a photo and your order number. We will remake it or refund the affected items, whichever you prefer.

Changes

Need to change the date, time or details? Contact us as early as you can. Changes are subject to availability.

How refunds are paid

Refunds go back to the same payment method you used. Card refunds usually appear in 5 to 10 business days, depending on your bank. Zelle refunds are sent back by Zelle.

Contact

WhatsApp or phone: +1 (786) 828-2727. Miami, FL